Provide administrative support using business technologies, process data and financial information, collaborate to achieve team goals, deliver excellent customer service, and act professionally, ethically, and with cultural awareness.

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  Communication Skills (10 min)

  This 10 minute video explains about communication, tone, modulation and body language.

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  Award Winning Emails (10 min)

  This 10 minute video outlines 9 criteria to provide award winning emails including professionalism, spelling and grammar and adding value. These criteria are generally defined as good practice and getting them right will help provide an award winning experience for your customers. There is a workbook for this video.

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  Business Writing Skills (10 min)

  Writing in a professional setting is often known as business writing. It should be clearly written in a purposeful way that is effective so the relevant information is conveyed in a concise manner. Business writing can include reports, client proposals, emails. Memos and other notices. During this video we will look at Audience, planning and purpose, How to write effectively and templates

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  Customer Service Excellence (10 min)

  In this 10 minute video version, we explain the importance of delivering excellent customer service. There are a number of things every person in the organisation can do to provide great service. It is not just the responsibility of the customer service team or receptionist. every one in the business should be looking to provide great service to all customers - external and internal.

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  Being Part of a Team (10 min)

  This video shares ideas on how you can contribute to a team more effectively. You will learn about different roles and tasks associated with teams. We will look at feedback, contributions and working cooperatively.

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  Working with Other Departments (10 min)

  This video provides some tips on how to work better with other departments including resolving and avoiding conflict.

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  Time Management (10 min)

  This video deals with various aspects of time management including organising tasks, email management and ways to reduce time wastage and interruptions.

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  Attention to Detail (10 min)

  This video explains what attention to detail is all about, why it's important, examples of how to use it in the workplace and ways you can improve your attention to detail.

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  Problem Solving (10 min)

  In this video, you will learn some basics around problem solving techniques. We examine problem solving theory, types of problems and steps you can follow to look at solving problems. There is a workbook for this video.

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  Diversity Equity and Inclusion (10 min)

  This 10 minute video explains the difference between diversity, equity and inclusion. It also covers off ways individuals and organisations can improve the way these three areas are incorporated.