Our Online Short Courses Make a Difference
As new employees arrive, some skills are innate, while others could use improvement. These courses brush up on ways to improve those issues that may need addressing.
- Customer Service. You want your customers to have a great experience with your organisation. The course teaches customer service techniques and coaches your employees in dealing with demanding customers. We teach them to increase their communication skills, attitude, and empathy.
- Telephone Etiquette. Having the right approach on the phone allows favourable communication and customer satisfaction. We address the best ways to answer the phone, call control, attitude, listening skills, professionalism, and call closing.
- Remote Working. Many people now work from home, and this course teaches people to work more effectively while staying motivated and engaged.