Online Learning Courses

What if you could offer employees quick and easy tools to enhance their soft skills? Our online learning courses not only help employees work well together, but they may also increase productivity. Why not discover our selection of video courses available throughout New Zealand and worldwide.

Check Out Some of Our Learning and Development Courses

LearningPlanet products offer control of choice. Knowledge builds progressively as individuals or teams learn at their convenience. Discover some of the skills our products develop.

  • Communication skills. Learners benefit when they become better communicators. Topics include questioning, listening, conversation control, empathy and holding difficult conversations.
  • Time Management. Overall productivity improves when employees utilise their time more efficiently. This course teaches skills in managing interruptions and time techniques, being more productive, increasing assertiveness skills and delegation techniques.
  • Stress and Resilience. When work and life pressure mount, this course offers ways to manage anxiety and stress, improve health and wellness, practice mindfulness, and learn resilience and assertiveness skills.

Our Online Short Courses Make a Difference

As new employees arrive, some skills are innate, while others could use improvement. These courses brush up on ways to improve those issues that may need addressing.

  • Customer Service. You want your customers to have a great experience with your organisation. The course teaches customer service techniques and coaches your employees in dealing with demanding customers. We teach them to increase their communication skills, attitude, and empathy.
  • Telephone Etiquette. Having the right approach on the phone allows favourable communication and customer satisfaction. We address the best ways to answer the phone, call control, attitude, listening skills, professionalism, and call closing.
  • Remote Working. Many people now work from home, and this course teaches people to work more effectively while staying motivated and engaged.

Growing Future Leaders

Our online business courses available in NZ as well as globally provide tools to help retain your employees and develop them into future leaders.

  • Leadership essentials. Leaders require a unique set of skills that brings groups together. This course includes techniques to improve skills in coaching and feedback, influencing others, dealing with change, holding difficult conversations, handling conflict and time management.
  • Sales skills. You want the relationship between your sales team and clients to be positive. The course offers ways to improve sales effectiveness, manage customer needs, handle objections, provide features and benefits to the client, negotiate, and close the sale.
  • Other pathway courses. Employees may want a quick refresh on skills where they may feel inadequate. They can find classes on effective email writing, teamwork, training and facilitation, demanding customers, conflict and negotiation, attitude improvement, and health and wellness.
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    Stress and Resilience Pathway

    This pathway has 7 videos designed to help build your resilience and stress coping skills.

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    Working From Home Pathway

    This pathway has 6 videos to help you work from home effectively.

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    Customer Service Pathway

    This pathway of 12 videos will help improve your customer service skills.

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    Sales Skills Pathway

    This pathway has 8 video modules to help hone your sales skills.

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    Coaching Skills Pathway

    This pathway has 8 videos to help you improve your effective coaching skills.

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    Challenging Customers Pathway

    Handling challenging customers is a core skill to learn. This video looks at 12 topics to help you have more confidence in dealing with challenging customers of various types.

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    Communication Skills Pathway

    This pathway contains 8 videos designed to strengthen your communication skills.

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    Leadership Essentials Pathway

    This pathway has 12 videos dedicated to help you improve your leadership skills.

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    Contact Centre Agent Pathway

    This pathway contains 13 videos that will help develop the skills of new and existing agents including award winning techniques in phone and email response.

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    Pandemic Support Pathway

    This pathway contains 8 videos to help you cope in a pandemic or other high-stress event.

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    Receptionist Skills Pathway

    This pathway has 8 videos to help improve your receptionist skills.

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    Telephone Etiquette Skills Pathway

    This pathway has 6 videos to help you improve your telephone etiquette skills.

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    Requests For Service Pathway

    This pathway is for people who deal with taking requests for service like power companies or local councils. It has 13 videos that focus on dealing with people.

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    Actioning Requests For Service Pathway

    This pathway is for people who deal with actioning requests for service like power companies or local councils. It has 10 videos that focus on dealing with people and solving issues.

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    Training and Presenting Skills Pathway

    This pathway has 9 videos to help you develop your training and presenting skills.

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    Time Management Pathway

    This pathway has 6 videos to help improve your time management skills.

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    Managing Conflict Skills Pathway

    This pathway has 8 videos designed to help you develop your conflict and negotiation skills. The two 1-minute videos do not have quizzes or workbooks.

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    Improving Mental Health Pathway

    This pathway includes 6 x 10 minute video courses to help you improve your mental health awareness and skills. It includes Health and Wellness, Managing Stress, Resilience, Psychosocial Health, Developing Mental Endurance and Mindfulness.

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    CRM Awards Pathway

    This pathway is ideal for people wishing to upskill on the criteria for the CRM Awards. It focuses on Phone and Email content. See individual videos for Social media and Live Chat.

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    New Leader Pathway

    If you are new to leadership or you have promoted someone to a new leadership role, this pathway will help you know how to handle this new situation. With practical tips on how to get started as a new leader, how to manage a relationship with former peers and ways to manage potentially stressful situations and how to make decisions, this pathway is a great introduction to a new leader’s role. This course has 6 x 10-minute video modules with workbooks and 2 x 1 minute videos with a focus on decision making

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    Advanced Leadership Pathway

    All leaders experience moments of uncertainty and can become a little stale in their roles. This pathway will help existing leaders look at some next steps for improving their leadership skills and stretch their thinking. Starting with situational leadership and engagement of employees, the pathway then examines concepts like having a growth mindset, persuasion skills and showing appreciation. This pathway can help take your leadership skills to the next level. This course has 12 bit-sized 10-minute video modules with workbooks for easy application.

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    Basic te reo Māori in the Workplace Pathway

    This pathway provides insights into using Te Reo Māori in the workplace. It includes some background to Te Reo Māori, pronunciation, greetings and farewells and how you can use these in the workplace. It also includes your pepeha including introducing yourself, meanings of common Māori words, place names, Māori customs and protocols including Tangihanga (funerals) and Maraes and Matariki.

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    Mastering AI for Workplace Success Pathway

    Unlock the power of AI with this comprehensive learning pathway designed to equip you with essential skills for the modern workplace. Through four focused units, you'll learn how to craft effective AI prompts, integrate AI into your professional environment, understand ethics of using AI and utilize generative AI tools to enhance your research and writing. Embrace the future with confidence by mastering these tools to boost productivity, creativity, and innovation.

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    Business Administration

    Provide administrative support using business technologies, process data and financial information, collaborate to achieve team goals, deliver excellent customer service, and act professionally, ethically, and with cultural awareness.

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    Retail Sales Pathway

    This retail course equips learners with essential skills in customer service, sales, communication, and workplace professionalism. Participants will learn how to handle customer needs, apply health and safety practices, and develop time management, problem-solving, and diversity awareness skills for success in a dynamic retail environment.

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Why LearningPlanet is Your Best Choice

We are the premier worldwide provider of microlearning soft skills. Our video training content is second to none. Whether you want one-minute quick modules or ten-minute courses, your employees will learn the skills to improve your organisation.

Other pathway courses

  • Attitude
  • Conflict and Negotiation
  • Difficult Customers
  • Effective Email Writing
  • Health and Wellness
  • Teamwork
  • Training and Facilitation

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