Courses
LearningPlanet content is bite sized manageable chunks that can be used anytime. We have also developed a series of courses that will help develop skills over a period of time as learning pathways. These courses can be spread over a period of time allowing practice of the skills as you go.
Courses provide a great way to structure short training segments and action plans to help embed skills and change behaviours. Here are some examples of the courses you will find on LearningPlanet
Communication Skills
This course helps learners become better communicators. Topics include questioning, listening, conversation control, empathy and holding difficult conversations
Customer Service
The fundamental skill set to help customers have a great experience with your organisation. This course includes attitude, communication skills, customer service techniques, difficult customers, empathy and more
Leadership Essentials
For new and existing leaders, this course focuses on key skills for leaders to engage their teams including coaching and feedback, influencing skills, dealing with change, holding difficult conversations, handling conflict and time management.
Remote Working
Many people now work from home and this course helps people work from home effectively. Topics include working from home, staying motivated and being engaged
Sales Skills
Understanding fundamental sales skills can help improve sales effectiveness. This course includes managing customer needs, handling objections, closing the sale, features and benefits and negotiation skills
Stress and Resilience
Work and life pressures can mount up and knowing how to deal with them can relieve stress. This course includes, dealing with anxiety and stress, mindfulness, health and wellness, being resilient and assertiveness skills.
Telephone Etiquette
Having the right approach and attitude on the phone can make a massive difference to your customers and outcomes. This course focuses on answering the phone, telephone call control, attitude, listening skills, professionalism, and call closing.
Time Management
We can all do with more time. This course helps to improve productivity and time usage and includes managing interruptions, managing time techniques, being more productive, assertiveness skills and delegation techniques
Other pathway courses
- Attitude
- Conflict and Negotiation
- Difficult Customers
- Effective Email Writing
- Health and Wellness
- Teamwork
- Training and Facilitation
Videos
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